What will I do if I received a faulty item?

What will I do if I received a faulty item?
It is our utmost will to resolve an issue concerning faulty items. As soon as you receive the shipment, please contact Customer Care at +966 54 931 0249 or send us an email at customerservice@ruknelhadaya.com filling in the following details:

• Order ID
• Name
• Email Address
• Phone Number
• Description of the fault along with the barcode
• Photos of the faulty item