I received a wrong item, what should I do?

It is our utmost will to resolve an issue concerning wrong items. As soon as you receive the shipment, please contact Customer Care at +966 54 931 0249 or send us an email at customerservice@ruknelhadaya.com filling in the following details:

• Order ID
• Name
• Email Address
• Phone Number
• Description of the wrong item along with the barcode
• Photos of the wrong item