Can I still make changes to my order?
We wish we could tell you otherwise but once an order is placed you no longer can change the size/quantity/color/ or add other item/s or change the mode of payment. But you can request to remove the item or cancel your order to place a whole new one. We wish you an enjoyable shopping experience with Gifts Corner.
I received a wrong item, what should I do?
It is our utmost will to resolve an issue concerning wrong items. As soon as you receive the shipment, please contact Customer Care at +966 54 931 0249 or send us an email at customerservice@ruknelhadaya.com filling in the following details:
- Order ID
- Name
- Email Address
- Phone Number
- Description of the wrong item along with the barcode
- Photos of the wrong item
What will I do if I received a faulty item?
What will I do if I received a faulty item?
It is our utmost will to resolve an issue concerning faulty items. As soon as you receive the shipment, please contact Customer Care at +966 54 931 0249 or send us an email at customerservice@ruknelhadaya.com filling in the following details:
- Order ID
- Name
- Email Address
- Phone Number
- Description of the fault along with the barcode
- Photos of the faulty item
There is a missing item on my order, what should I do?
We wish to resolve this issue as soon as possible. On the same day that you receive your shipment, please contact Customer Care at +966 54 931 0249 or send us an email at customerservice@ruknelhadaya.com filling in the following details:
- Order ID
- Name
- Email Address
- Phone Number
- Description of the missing item along with the barcode shown on the Invoice
